Terms of service

About These Terms

These Terms and Conditions govern your use of the Hallstona website and your relationship with Hallstona. By placing an order with us, you agree to be bound by these terms. Please read them carefully before placing your order. If you do not agree to these terms, you should not use our website.

Last Updated: September 2026

Who We Are

Hallstona is operated by Theresa Hall as an individual operator. Our postal address is 84 Rudgard Avenue, Lincoln, LN3 4JG, United Kingdom. You can contact us via email at hallstona@outlook.com or by phone at +44 1522 247634.

Hallstona is not currently registered for VAT. We do not issue VAT invoices and no VAT is added to our prices. For more details, please visit our Business Information page.

Our Products

We strive to ensure that our products are described as accurately as possible. However, images are for illustrative purposes only, and there may be slight variations in colour or design. We make every effort to ensure accuracy but do not warrant that descriptions are error-free.

Placing an Order

To place an order, browse our products, add your chosen items to the cart, and proceed to checkout. Once your order is placed, you will receive an order confirmation email. Your order constitutes an offer to buy, which we accept when we send you a dispatch confirmation email. Until acceptance, we reserve the right to decline or cancel your order. Payment is required at the time of order placement.

Pricing and Payment

All prices displayed on our website are in Pounds Sterling (GBP). Hallstona is not currently registered for VAT; no VAT is added to or collected on sales. We accept payment via Visa, Mastercard, American Express, PayPal, and Shopify Payments. Payment is taken at the time of order.

Delivery

We offer delivery through Royal Mail and DHL Express. Full details are set out in our Shipping & Delivery Policy. Our standard delivery estimate is 3-5 business days for Royal Mail Free Shipping and 1-2 business days for DHL Express Shipping. Risk in the goods passes to you upon delivery.

Your Right to Cancel (Change of Mind)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods. The cancellation period starts the day after delivery. To cancel, please contact us via email at hallstona@outlook.com. Full details, including how to return items, are in our Returns, Cancellation & Refund Policy.

Returns and Refunds

We offer a straightforward returns process. For a summary, please refer to our Returns, Cancellation & Refund Policy. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Faulty Goods

If you receive faulty goods, you have the right to reject them within 30 days under the Consumer Rights Act 2015. You may also request a repair or replacement, or a price reduction if applicable. For full details, see our Returns, Cancellation & Refund Policy.

Our Liability

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, and for fraud or fraudulent misrepresentation. Other liabilities are limited to the fullest extent permitted by law.

Complaints

If you have a complaint, please contact us via email at hallstona@outlook.com. See our Complaint Handling Procedure for full details. If we cannot resolve your complaint, you may wish to use an alternative dispute resolution (ADR) provider. You can find a certified ADR provider at tradingstandards.uk.

Changes to These Terms

We may update these terms from time to time. The terms that apply to your order are those in force at the time you place it.

Governing Law

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction over any disputes. If you live in Scotland, you can bring proceedings in Scottish courts; if in Northern Ireland, in Northern Irish courts.